Professional Summary
Service Orchestration and Automation Platforms (SOAPs) specialist with extensive experience in ITIL & SOX integration, enterprise automation frameworks, and disaster recovery planning. Proven ability to architect and implement automation solutions that accelerate ROI and reduce time-to-market. Expert in Control-M, scripting, and cross-functional leadership.
Professional Experience
- Led upgrade of 34 Control-M environments from 9.0.20.214 to 9.0.21.300, improving reliability and compliance.
- Created and implemented Confluence portal for documentation, best practices, and standards.
- Managed team of 12 (4 admins, 8 Tier L1 support) and served as Scrum Master for JIRA plans.
- Developed PowerShell and Shell scripts for automation of Control-M components.
- Architected and executed first DR exercise with continuous replication and zero data loss.
- Integrated PagerDuty with Control-M using API/Email for centralized failure monitoring.
- Produced ad hoc reporting and dashboards for job executions and trends.
- Oversaw 21M monthly executions and 55K daily batch jobs across intercontinental data centers.
- Managed team of 10 Workload Automation Administrators.
- Implemented SOX-compliant security and separation of duties using RACI framework.
- Developed automated release management process integrated with GIT CI/CD and HashiCorp/CyberArk.
- Created client-facing PowerBI reporting database for SOX audit compliance.
- Automated identity and role validation processes using IdentityNow integration.
- Delivered training and documentation via WebEx and Confluence.
- Provided Tier 3 technical support for xMatters Notification Software.
- Performed integration scripting using XML, SOAP UI, and REST API.
- Diagnosed OnDemand SaaS instances and delivered real-time troubleshooting via WebEx.
- Maintained Confluence documentation for quick resolution scenarios.
- Administered Tivoli Workload Scheduler and supported AMDOCS Billing System.
- Developed shell and Perl scripts for operational batch updates and file transfers.
- Led CTM Excellence Team and APEX governance boards for global standards.
- Delivered major workload automation migrations and upgrades for Manulife and Rogers.
- Implemented DRP procedures and high availability configurations for Workload Automation V7.
Technical Skills
Automation Platforms
- BMC Control-M (Enterprise Manager & Server)
- Tivoli Workload Scheduler
- CA WLA D-Series
Languages & Scripting
- Python, Perl, PowerShell
- Shell (CSH, KSH, SH, TCL/TK)
- Java, Bat
Data & Integration
- PowerBI, Oracle, MSSQL, PostgreSQL
- SOAP UI & REST API
- Informatica, SAP
DevOps & Compliance
- GIT CI/CD, Jenkins
- HashiCorp, CyberArk, IdentityNow
- ITIL, SOX, RACI, SDLC
Operating Systems
- Linux (RHEL, Ubuntu)
- Solaris, AIX, HP-UX
- Windows Server (NT – 2022)
Tools & Platforms
- JIRA, Confluence, Slack
- WebEx, Teams, Salesforce
- GCP (gcloud SDK)
Certifications & Training
BMC Workload Automation V7 / V8 / V9
ITIL Blue Belt — Dell Technologies
Lean Six Sigma Blue Belt — Dell Technologies
GCP Foundational (gcloud SDK)
Performance Leadership / Management
SDLC
Negotiating to YES
Business Management Writing
Service Plus
Ontario Super Host
Education
Business Information Management
Sir Sanford Fleming College
1999